Shipping Policy

Thank you for shopping with HearthHug. We ship within the United States.

Processing time

Orders are processed within 1 to 3 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email when your order is placed and a tracking email when it ships.

Delivery time

Our products ship directly from our partner suppliers. Most orders arrive within 5 to 10 business days after processing. Because items ship from different partners, an order with more than one product may arrive in separate packages at different times.

Holiday orders

During November and December, carriers are busier and delivery can take longer. Please order early if you need an item by a specific date.

Shipping costs

Shipping costs are calculated at checkout based on your order.

Tracking

Once your order ships, you will receive a tracking number by email. Please allow 24 to 48 hours for tracking to update.

Address errors

Please double-check your shipping address before placing your order. We cannot redirect a package once it has shipped, and we are not responsible for orders sent to an incorrect address provided at checkout.

Lost or damaged packages

If your package arrives damaged or shows as delivered but has not arrived, contact us within 7 days at the email on our Contact page and we will make it right.