Refund and Return Policy

We want you to love what you ordered. If something is not right, here is how we handle it.

Returns

You may request a return within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with any tags or packaging. Slippers must show no signs of wear on the sole.

How to start a return

Email us at the address on our Contact page with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first, as items shipped from our partner suppliers may need to go to a different address than you expect.

Return shipping

If an item arrived damaged, defective, or different from what you ordered, we cover return shipping and send a replacement or full refund. For other returns, the customer is responsible for return shipping.

Refunds

Once we receive and inspect your return, we will notify you and issue your refund to the original payment method within 5 to 10 business days. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

Need a different size or color? Contact us and we will help you exchange it, subject to availability.

Damaged or wrong items

If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and your order number. We will send a replacement or refund at no cost to you.

Non-returnable items

Items marked as final sale, gift cards, and items that have been worn or washed cannot be returned.

Cancellations

Contact us as soon as possible if you need to cancel. Orders can be cancelled before they ship. Once an order has shipped, it falls under our return policy.